Terms of Service & Privacy Policy

Use of Services

By accessing and purchasing from Solo Preps, you agree to abide by these terms.

Limitation of Liability

Solo Preps shall not be held liable for any direct or indirect loss, damage, illness, or injury arising from the storage, handling, or consumption of meals after delivery, including food poisoning, allergic reactions, or spoilage. Customers are responsible for proper storage and handling of meals upon receipt.

Refunds & Cancellations

• Orders cannot be cancelled once confirmed due to our fresh preparation process.
• No refunds for delivered meals unless there are quality issues reported within 24 hours of delivery.
• Refund requests must be accompanied by photographic evidence of the quality issue.

Temperature Control & Delivery

• Meals are delivered frozen but may begin thawing during transport.
• Customer is responsible for immediate refrigeration upon receipt.
• We aim for delivery within specified timeframes but cannot guarantee exact times due to logistics.
• Delivery fees are non-refundable regardless of delivery timing.

Force Majeure

Solo Preps shall not be held responsible or liable for any failure or delay in fulfilling orders due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, courier service disruptions, or other unforeseen emergencies.

Intellectual Property

All content, recipes, branding, and proprietary information remain the exclusive property of Solo Preps. Unauthorized reproduction or use is prohibited.

Privacy Policy